Frequently Asked Questions
If you are an online store, where is the food coming from?
Our food is prepared fresh right here in the kitchens at The Matakana Country Park by an experienced team of local chefs using the finest quality ingredients. We know Matakana and we know this area has no delivery service, so we've decided to share our great food with you in a more convenient way! Made by locals, for locals!
What areas do you deliver to?
Omaha, Point Wells, Matakana & Whangateau. However, we are planning to grow so watch this space to see when your town is eligible!
Can I pick up my food to avoid the delivery fee?
Not at this time but this option may come very soon!
I can't proceed to check out?
To activate check out and delivery your order has to be $25 or more. Happy shopping! Also make sure you enter your post code (Omaha is 0985 and Matakana 0986)
It says there are no delivery times available?
We have an order limit for each delivery time slot so we can make sure your food is delivered as fast and fresh as possible. If there are no delivery times available, we must be busy busy delivering to other hungry people! Tip: Order in advance to secure your delivery time. :-)
Can I order from multiple kitchens?
YES you can! Your full order will be delivered all together for one delivery fee of $7 :)
I added my address and it said it couldn't deliver to me :-(
Even though you are within the post code we deliver to, your address must be a bit further out. Sorry we can't deliver too far from the center of your town...yet!
Email email@example.com your address and we can give you an idea when we can reach your area.
What if I have dietary requirements?
We can't make any adjustments to what is offered on the site, but most of our delicious options cater for all diets.
Can I change my order after I've paid?
It is not possible to make last minute changes or additions to orders once you have checked out. If you wish to add something you will need to place another order through the website (remember though the min $25 charge still applies) BUT do message us if it is super urgent, we will help where we can but for the most part once you check out the order is solid.
Technical Help! Quick Fixes for Technical Glitches!
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